PRIVACY STATEMENT
SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our website/store, as part of the buying and selling process, we collect the personal information you give us such as your name, address, and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at the
SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 – PAYMENT
We use Cashfree & Razor pay for processing payments. We/Razor pay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payments. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.
Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read the terms and conditions of the payment gateway company.
SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies with respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
SECTION 7 – COOKIES
We use cookies to maintain the session of your user. It is not used to personally identify you on other websites.
SECTION 8 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
In case you feel that the product (trip) received is not as shown on the site or as per your discussion, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team, after looking into your complaint will take an appropriate decision. And If you or any member of your party wishes to cancel your holiday, you must notify us in writing only, in any case, the date of cancellation will be at the date on which notice is received by Our Company. As this incurs administrative cost and retention charges by the hotel, the cancellation charges will apply on the following scale:
| Number of days before departure | Amount of Cancellation charges |
| More than 45 Days | 25% of the Tour Cost |
| 44-30 Days | 50% of the Tour Cost |
| 29-15 Days | 75% of the Tour Cost |
| 14 Days or less or No Show | 100% of the Tour Cost ( No Refund ) |
In case you cancel the package or trip after commencement, The cancellation would be restricted.
For any train or flight tickets involved, the cancellation will be applicable as per the supplier cancellation policy at the time of booking. The company has the right to collect an appropriate reversal charge.
Some booked fares (discounted price) may be non-cancellable as per the specific airline's /hotel policy.
All the wildlife & desert safaris booked into any of Indian Wildlife National Parks/Sanctuaries or other sources and honeymoon arrangements, Ferry, and Helicopter tickets are non-cancellable. Even date change requests will be considered as a cancellation and no payment will be refunded/ adjusted against it.
Due to changes in the number of people, if you cancel the package after confirmation of the token amount. whatever the price was finalized will have to be paid. and cancellation not be entertained.
Wallet amount once used for any transaction the remaining amount in the wallet cannot be refunded to your bank account. However, can be used for future bookings with us.
Ghumlo India will process the refund only after getting cancellation request from the customer through written email.
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